Can I change or cancel my order after in production?
Cancellation and Change Policy
We understand that unforeseen circumstances may arise, leading to the need for order cancellations. However, please note that any cancellations or changes are subject to charges based on the costs incurred up to the time of your custom pins request. These charges are necessary to cover the resources and efforts invested in processing your order up to that point.
No Changes Once Production Begins:
Once we commence the production of your custom giveaways, we cannot accept any further changes to the order. This is because our team immediately starts working diligently to bring your vision to life, and changes at this stage can disrupt the production process and impact the quality and delivery time of your pins.
New Order for Changes During Production:
If changes are necessary after the production has begun, it will be treated as a new order. This ensures that we can maintain the highest level of quality and efficiency in the production process. Our team will be more than happy to assist you in placing a new order for any modifications or additional required.
Clear Communication for a Successful Project:
To avoid any confusion or inconvenience, we encourage open communication from the start of the project. Please provide us with all necessary details and specifications before production begins, so we can ensure a smooth and successful process for your custom giveaways.